Here is a list of the most common questions we get from our customers. If you don’t see the answer to your question here, please feel free to contact us.

  1. What is Copperstone?
  2. How is Copperstone different than a typical kitchen remodelling company?
  3. How is Copperstone different than a typical General Contractor?
  4. At Copperstone, who do I talk to first?
  5. Is there any project too small for Copperstone?
  6. Tell me more about the Copperstone process and what it costs.
  7. How long will all this take?

 

1. What is Copperstone?

Copperstone specializes in “Designed Renovations”. Every project has both a design and a construction component. Approximately 50% of our projects focus on the kitchen, and the remaining 50% are bathrooms, basements, and additions. We would be similar to a Design/Build company except that we do not build new homes, we renovate existing ones.

 

2. How is Copperstone different than a typical kitchen remodelling company?

Many kitchen companies are cabinet manufactures with the focus to design kitchens and sell the cabinets, the installation, and the countertop. All the other aspects of the kitchen remodel are up to you (flooring, electrical, plumbing, lighting, painting, backslash…). For these, which is typically half the total project, you will be looking for a General Contractor, or taking on these joys yourself. Copperstone on the other hand views the kitchen more holistically and we take on the complete task for you.

 

3. How is Copperstone different than a typical General Contractor?

General Contractors love construction. Design, not so much… They will be looking for you to provide the design, and if you don’t have one, you and/or they will be making design decisions on the fly. Therefore, unless you have very clear design drawings at the beginning, your end cost may be very different from your start expectation. As mentioned above, Copperstone is going to ensure that the design is well done and understood before taking on the construction portion of the project.

 

4. At Copperstone, who do I talk to first?

Every project begins at the design stage with a designer. We undertake a wants and needs analysis to determine project scope and budget expectation. Later, once the design is well underway a construction expert joins the team as we go through an iterative cycle of discussion, design, and pricing until we have a project that meets your objectives and your budget.

 

5. Is there any project too small for Copperstone?

As much as we hate to say it, yes there is. We’ve built an infrastructure to serve our clients that works best for projects above approximately $20,000. Often we do smaller projects for our existing clientele (it’s hard to say no to someone you have a great relationship with), but for new clients we try to focus on projects of an optimum size for our processes.

 

6. Tell me more about the Copperstone process and what it costs.

The work to create a project scope, complete with design drawings and material lists, is extensive. At the same time, we recognize that no one wants to pay a significant retainer for a project that may not ultimately proceed. Therefore, we use a progressive cost recovery model that requires small payments during the design/pricing phase prior to actual contract agreement.

Depending on your project and needs, there are two different ways we can start:

     Option 1 – Needs/Wants/Desires – no charge.

The objective of this meeting is to do an initial project discovery and determine mutual fit between us. If it makes sense to move forward together, a rough preliminary design will be created. During a second meeting, the design will be reviewed, and pricing presented for cabinetry and countertops. Renovation pricing for the rest of the project will be rough until we’ve been to your home.

     Option 2 –  In-Home Meeting – $400

A designer and renovation expert will visit your home to assess details to get an on-site perspective as construction aspects are usually a key cost driver. More detailed design discussions can take place. The $400.00 charge covers the costs incurred to date which will be credited towards your purchase upon signing a contract with Copperstone. During a subsequent meeting, we will review design options and all renovation pricing. We want to ensure that all of us have a clear understanding of how the space being renovated will look once we are complete. This typically requires 2 to 3 meetings between you and your designer with the construction prime working in the background.

       Product Selection Phase – $1900

We’ve reached a point where you are liking where the design is going, and we want to delve into the specifics of finalizing all drawings, selecting our finishes and materials. As with the previous deposit, this $1900 payment gets credited towards your purchase. It covers the time to research and price all the specific materials (tiles, knobs, flooring…) required, and create construction drawings. If we require Engineered drawings for permits an additional fee will be applied to cover this cost, and is determined on a case by case basis and will be discussed with you in advance.

      Detailed Construction Contract

Now that we’ve worked through all the design details, we are ready to sign on the dotted line. At time of signing a significant percentage of the contract value is required to be paid. It is usually 50% but depends on the amount of custom materials required, and all previous payments are credited towards this payment. A schedule of payments is included in the construction contract and are based on your project, ensuring that as the project progresses you are paying for the next task that is about to occur.

 

7. How long will all this take?

There are no great rules of thumb as it highly depends on how fast each person can make decisions. We’ve seen the design process take less than a month to more than a year. It all depends on how fast decisions can be made. You should probably count on 2-5 months from first meeting to contract signing. Projects generally start about 2 months after signing, depending on lead time of materials, and then project construction will take between 6 weeks 4 months depending on overall scope. We will work with you to arrive at a mutually agreeable Project Plan as your satisfaction is our objective.